Policy


Payment


PayPal and Credit Cards are both accepted at checkout

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can.

Shipping


All goods are shipped via United States Postal Service (USPS) Priority Mail and are insured against loss or damage.
In-stock products will be shipped within 3 business days of purchase, unless otherwise noted. 
Customs pieces will ship 10-14 days after purchase, unless otherwise noted. 

International Shipping


International orders are shipped via United States Postal Service (USPS)at the option chosen by the customer.

Monsivais & Co. is not responsible for any tariffs that may be charged upon delivery to your country.

 

Return Policy

Exchanges

Items may be exchanged, within 14 days of delivery. The items must be in their original condition with packaging.

Returns

 Items may be returned for store credit only upon approval. The items must be in their original condition with packaging.

Custom Orders are non returnable

Customers are responsible for the cost of return shipping.

Monsivais & Co. is not responsible for lost or damaged packages.

To process a return you will need the original Email and order #

Return/ Exchange Here